Effective Date: 18th October, 2026
Last Updated: 18th October, 2026

Astha Dhara respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or purchase our products.

1. Information We Collect

Depending on how you interact with our website, we may collect:

– Name, phone number, and email address.
– Delivery and billing address.
– Order details, purchased products, and transaction status.
– Information you provide when contacting customer support or submitting feedback.
– Basic technical and usage information, such as browser type, device information, and website activity, where applicable.

We aim to collect only information reasonably necessary for our business purposes.

2. How We Use Your Information

We may use your information to:

– Receive, confirm, process, and deliver orders.
– Communicate about payments, delivery, cancellations, returns, and refunds.
– Respond to enquiries and complaints.
– Maintain appropriate business and transaction records.
– Prevent fraud and protect our website and customers.
– Improve our products, services, and website.
– Send promotional communications where appropriate and permitted.

3. Payment Information

Astha Dhara may offer online payment through a third-party payment gateway and Cash on Delivery.

Online transactions may be processed by the relevant payment provider under its own terms and privacy policy. We do not claim to store full payment-card details ourselves unless our actual payment system does so.

4. Sharing of Information

We do not sell customers’ personal information.

We may share relevant information with delivery partners, payment providers, website hosting providers, technical service providers, and public authorities where necessary to fulfil orders, operate our website, comply with applicable legal obligations, or address fraud and security concerns.

We aim to limit information sharing to what is reasonably necessary.

5. Data Security

We take reasonable measures to protect personal information from unauthorised access, loss, misuse, or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

6. Data Retention

We retain information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, and comply with applicable legal requirements.

7. Cookies and Website Analytics

Our website may use essential cookies or similar technologies to support website functionality. Analytics or advertising technologies may also be used if enabled.

You may manage cookies through your browser settings. Where required, we will obtain appropriate consent for non-essential cookies or tracking technologies.

8. Your Privacy Requests

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law and legitimate business or record-retention requirements.

9. Third-Party Services

Our website may link to third-party websites or payment services. Their privacy practices are governed by their own policies, which we encourage you to review.

10. Changes to This Policy

We may update this Policy when our business, website, or applicable requirements change. The latest version and its update date will be published on this page.

11. Contact Us

For privacy-related questions or requests:

Business: Astha Dhara
Address: Dhaka, Bangladesh
Phone: 01308098469
Email: asthadhara@gmail.com