Astha Dhara aims to provide products that match the customer’s confirmed order and the information displayed on our website. If something goes wrong, we will review the concern and work towards a fair resolution.

1. Eligible Issues

Customers may contact us if:

– The wrong product or quantity was delivered.
– A product arrived damaged, leaking, or visibly spoiled.
– A product is defective or materially differs from its confirmed description.
– There is another legitimate concern relating to the condition or conformity of the delivered product.

2. Reporting a Problem

Please contact us as soon as reasonably possible after delivery. Where practicable, report the issue within 24–48 hours and provide:

– Your order number.
– Your name and contact number.
– A description of the issue.
– Photographs of the product and packaging, if available.

A delayed report will not automatically remove any rights available under applicable law.

3. Food Safety and Opened Products

For hygiene and food-safety reasons, returns of opened or used food products may be restricted where the product is not defective or incorrect and the customer has simply changed their mind.

However, this does not remove any remedy that may be required for an unsafe, defective, incorrect, or misrepresented product under applicable law.

If you suspect a product is spoiled or unsafe, stop using it and contact us.

4. Replacement or Refund

After reviewing the issue, we may offer a replacement or refund, depending on the circumstances, product availability, and applicable legal requirements.

If a replacement is unavailable, we will discuss an appropriate refund or alternative arrangement with the customer.

5. Refund Processing

Approved refunds will normally be made through the original payment method where practicable, or through another mutually agreed lawful method.

Processing time may depend on the payment provider or financial institution. We will communicate the expected timeframe when the refund is approved.

6. Order Cancellation

Please contact us as early as possible if you wish to cancel an order. Cancellation may not be possible after dispatch. Any eligible refund will be handled in accordance with applicable requirements.

7. Contact Us

Phone: 01308098469
Email: asthadhara@gmail.com
Business: Astha Dhara, Dhaka, Bangladesh