At Astha Dhara, your trust and satisfaction are at the heart of everything we do. Whether you have questions about your order, need assistance with product selection, or want to share feedback, our Support Center is here to help you.

 How Can We Help You?

1. Order & Delivery Support

• Order Status: Track your order or request updates on dispatch and delivery timelines.

• Delivery Inquiries: Assistance with delivery locations, shipping fees, or rescheduling deliveries.

• Modifications & Cancellations: Need to make changes to your order before dispatch? Reach out to us as soon as possible.

2. Product Information & Quality Assurances

• Product Details: Inquire about ingredients, sourcing, shelf life, or usage for any of our items (honey, ghee, oils, spices, nuts, etc.).

• Quality Concerns: If you experience any issues with product condition or packaging upon delivery, our team is ready to resolve it promptly.

3. Returns & Fair Solutions

• Damaged or Incorrect Items: If an item arrives damaged or incorrect, contact us within 24–48 hours with a photo/video, and we will arrange a return, replacement, or refund in line with our Customer Care policy.

 Contact Options

• Customer Helpline: +880 1XXX-XXXXXX (Available Sunday–Thursday, 9:00 AM – 8:00 PM)

• Email Support: support@asthadhara.com

• WhatsApp Support: +880 1XXX-XXXXXX

• Head Office / Hub Location: Dhaka, Bangladesh

 Operating Hours & Response Times

• Customer Service Hours: Saturday to Thursday, 9:00 AM – 8:00 PM (GMT+6)

• Email Inquiry Response Time: Within 12–24 business hours