Effective Date: 18th October, 2026

Welcome to Astha Dhara. These Terms & Conditions apply to your use of our website and purchases made through it.

1. Business Information

Business Name: Astha Dhara
Location: Dhaka, Bangladesh
Phone: 01308098469
Email: asthadhara@gmail.com

Where applicable, our business registration, licence, and tax identification details will be provided in accordance with relevant legal requirements.

2. Products and Business Model

Astha Dhara offers food products that may be produced by us or sourced from third-party suppliers, depending on the product.

We aim to provide accurate descriptions, ingredients, quantities, prices, and other relevant information. Customers should review the details provided on each product page before placing an order.

3. Prices and Availability

All prices will be displayed in Bangladeshi Taka (BDT), unless otherwise stated. Delivery charges and other applicable fees will be communicated before order confirmation.

Products are subject to availability. If a product becomes unavailable after an order is placed, we will contact the customer to discuss cancellation, an alternative, or an applicable refund.

4. Orders and Confirmation

Customers are responsible for providing accurate contact and delivery information.

We may contact customers to verify order details. An order is subject to confirmation and product availability. If we cannot fulfil an order, any payment received for that order will be handled in accordance with our Refund Policy and applicable law.

5. Payment Methods

Available payment methods include:

– Online payment through the payment gateway offered on our website.
– Cash on Delivery, where available.

Customers should use the official payment options displayed on our website or communicated through our verified business channels.

6. Delivery

Our estimated delivery time is 1–3 working days after order confirmation, subject to the delivery location, product availability, and operational conditions.

Delivery charges, service areas, and any relevant conditions will be communicated before an order is finalised. If a significant delay occurs, we will inform the customer where practicable.

7. Returns, Replacements, and Refunds

Requests involving damaged, incorrect, defective, leaking, or potentially unsafe products will be reviewed under our Return, Replacement & Refund Policy.

Nothing in these Terms is intended to exclude rights available to customers under applicable law.

8. Product Handling and Use

Customers should follow the product’s label instructions, including storage, ingredient, allergen, and usage information where provided.

If a product appears damaged, spoiled, or unsafe, customers should stop using it and contact us.

9. Website Content and Intellectual Property

Website text, logos, branding, photographs, and design elements owned by Astha Dhara may not be reproduced or commercially reused without permission, except where permitted by law.

10. Privacy

Our collection and use of personal information are explained in our Privacy Policy.

11. Changes to These Terms

We may update these Terms to reflect changes in our services or applicable requirements. The current version will be published on this page.

12. Governing Law

These Terms are subject to the applicable laws of Bangladesh. Any consumer rights or legal remedies available under applicable law remain unaffected.

13. Contact

For questions about an order or these Terms:

Astha Dhara
Dhaka, Bangladesh
Phone: 01308098469
Email: asthadhara@gmail.com